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Always feel free to ask questons about our items or about our terms. Emails are always answered as quickly as possible(bevans@onlypollypocket.com).
PAYMENT:
We are happy to accept payment via Paypal for credit card purchases. If you prefer to mail payment (please see our address in our "contact" page), both money orders and personal checks are acceptable within the USA. If you are outside the U.S. and do not use Paypal, please contact us for an alternate payment method.
SHIPPING:
We will be away for the 4th of July holiday so any orders placed will be shipped on Tuesday, July 7th. Have a terrific holiday!
Except weekends, we ship nearly every day so your package will be in the mail to you within 24-48 hours of our receiving payment.
We use the U.S. Postal Service for most purchases. Domestic, we use your choice of First Class, Priority or Parcel Post. If the package is particularly large/heavy Fedex Ground is the most cost-effective.
*** ATTENTION: International buyers***
International shipping is also via U.S. Postal Service and First Class International is most economical but some large or heavy package must be sent Priority International (which includes insurance to most countries).
Please be aware that you may incur and be responsible for various forms of Import Tax in your country. This is usually collected by your postal service and should not be confused with additional shipping cost. Please check with your country's customs office to determine what these additional costs will be prior to buying. PLEASE do not ask to falsify the Customs Declaration Form, it is against our law.
INSURANCE:
While not required (unless noted on a specific item) , it is highly recommended. The cost depends on the total of your order and we charge only the actual cost charged by the post office.
Internationally, insurance is only available on Priority service.
RETURNS:
Returns are evaluated on a case-by-case basis but we ALWAYS want you to be happy with your purchase so if you have a problem do not hesitate to contact us.
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